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Refund Policy


REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can‟t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not
accept products that are intimate or sanitary goods, hazardous materials, or
flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not
send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game,
cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not
due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund. If you are approved, then your refund will
be processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven‟t received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time
before a refund is posted.

If you've done all of this and you still have not received your refund yet, please
contact us at store@gothicsalon.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at store@gothicsalon.com and send your
item to: 1708 Roxborough Rd, Unit C, Charlotte, NC, 28211.

Gifts

If the item was marked as a gift when purchased and shipped directly to you,
you‟ll receive a gift credit for the value of your return. Once the returned item is
received, a gift certificate will be mailed to you. If the item wasn't marked as a
gift when purchased, or the gift giver had the order shipped to themselves to give
to you later, we will send a refund to the gift giver and he will find out about your
return.

Shipping

To return your product, you should mail your product to: 1708 Roxborough Rd,
Unit C, Charlotte, NC, 28211 You will be responsible for paying for your own
shipping costs for returning your item. Shipping costs are non-refundable. If you
receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to
reach you, may vary. If you are shipping an item over $75, you should consider
using a trackable shipping service or purchasing shipping insurance. We don‟t
guarantee that we will receive your returned item.